Consolidating Packages

My order was shipped as several packages,can you consolidate them in Miami and ship as one package?

Yes we do consolidate but we hold packages for up to 5 days then after that period you would be liable for rent or we would send your shipment on the next available flight.

Maximum Package Size

What size package can I receive through my box?

You can receive packages of just about any size. What you need to bear in mind is that we use airfreight and sea freight. Items such as furniture and large appliances can be sent through our Global express Ocean Service.

Large items that we often ship for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture, toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

Barrels

Do you do barrels?

Yes we do . We do it through our sea freight service.   Call our office 4525751 for info.

Delivery Time

How long does it take to receive packages?

Packages that are received at our Miami facility are sent to St. Lucia on the next available flight. Your packages will be available for collection at our office within one to two business days after the cargo is cleared

Invoices

Do I need to submit my invoices?

Yes. In order for us to better serve you and to speed up your package clearance, we require you to submit all invoices. Invoices can be emailed to shoponline@outsourcestlucia.com

Credit Card

I do not have a credit card. Can I still use your service?

Yes you can

  1. We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge (EC $10.00 or 8% of merchandise cost, whichever is greater). Cash payment must be made in advance.
  2. Or, you may alternatively set up a PayPal account which provides additional security during your purchases.
Business Hours

Telephone Number Requested By Vendor During checkout the online vendor requests a telephone number. Should I provide the number for your Miami Warehouse?

Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. The supplier most often uses this number for verification purposes. Please include Saint Lucia’s International Country Code (758) before your number.

Package Weight

My weight from my supplier does not match my package weight from. Why is this?

We re-weigh packages both at Miami and St. Lucia for security reasons. There will be times your supplier may state your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

Packages Billing

Where is ask why the size the supplier indicated is different from what is billed?

We weigh all packages in Miami  and Saint Lucia again to asure that  the billing is calculated correctly. Please note that for those packages with significant dimensions, we multiply the length by the width by the height, all in inches, and then we divide the result by 166 to get the chargeable weight in pounds. This is a standard formula used by all shipping companies.

Fuel Surcharge

What is a fuel surcharge?

A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

Location

Where are you located?

We are located in Castries at #75 Brazil Street opposite Starlite and also in Rodney Heights upstairs the  Valmont Building 3rd door on the left.

We provide a range of services to assist small to medium and large customers decrease operational cost at the same time providing a service that is exceptional to their customers.